FAQ / ANSWERS TO MOVE FORWARD
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AI agents, business tools, data, hardware and support: the useful points of reference before starting a project.
What can an AI agent do for my business?
It can find information, prepare a record or use tools within a defined scope. The right choice depends on the work to be done: a rule or a workflow is sometimes enough. Understand the differences.
Do we need to replace our CRM or ERP?
Not necessarily. Saphan looks at the possible connections with your software, its APIs and its exports. The aim is to keep what works and to deal with the handoffs that require too much re-entry. Prepare an integration.
Do you install AI locally?
Installation on a workstation or on company infrastructure is one of the services offered. The model, the hardware, the access and the maintenance are chosen according to the real workload. See the steps.
Can we keep a local base and still use the cloud?
Yes, a hybrid architecture can split the tasks. You need to define which information may be sent, to which service and for what purpose. “Hybrid” is not in itself a guarantee of confidentiality. Compare the options.
Do we need a new machine or a big graphics card?
We first look at your equipment and at the models suited to the need. Memory, context, concurrency and expected response time matter as much as the name of the hardware. Size it before buying.
Can an AI answer questions about our documents?
Retrieval-augmented search can pull out the useful passages and give them to the model together with their sources. Access rights, versions and questions without an answer need to be tested. Study a corpus.
Will our documents be used to train a model?
Document search and training are two different processes. How the data is used and which providers are involved are defined before the project. Search does not require changing a model’s weights. RAG, fine-tuning and memory.
Can a custom model be trained?
Adapting an existing model can be considered for a targeted behavior, using authorized examples and tests kept separate from the training. It is not the same as creating a foundation model from scratch. The levers of customization.
We already use ChatGPT or Claude: what is missing?
Sometimes a shared method, a better-prepared source or a way to get the result into the right tool. A workshop on a use case may be enough before considering a new integration. Support how it is used.
What is an MCP connector?
It exposes data or functions to an AI application through a common protocol. The access rights and the permitted actions remain to be defined. MCP explained simply.
Do you work on site or remotely?
The two can be combined. Observation on site is useful when the need depends on hands-on tasks, equipment or several teams. The arrangements are agreed according to the project. Engineering embedded in the field.
How do I find out the cost and the timeline?
Starting from a scope: task, data, software, access, deliverables and constraints. The price and the steps are agreed before work starts. Hardware purchases, external services and maintenance needs are listed separately where they exist. Present the project.
How do I know whether the project really saves time?
We compare similar cases through to the accepted result, including preparation, correction and re-entry. Generation speed alone is not enough. A measurement method.
Can we change model or provider later?
This is prepared with interfaces, exportable formats, documentation and replacement tests. Technical compatibility does not guarantee the absence of regressions. Prepare a switchover.
Does the website’s demo use an AI?
No. It transforms examples using rules that run in your browser, with nothing sent to a model. It illustrates the connection between input, checking and export. Try it.