SECTORS / EXAMPLES TO TEST
Start from one specific operation.
Build what is missing around it.
The situations below show what could be built with an organization. They are hypothetical examples, not clients or results claimed by Saphan.
SME / OPERATIONS
Sort incoming requests.
Input: emails and contact form. Output: category, missing information and a draft of the next action in the tracking tool.
- ExceptionAmbiguous request, sensitive client or contradictory instruction sent to a person.
- RecoverySimple correction, history kept and rules the team can edit.
INDUSTRY
Prepare an intervention.
Input: work order, machine documentation, breakdown history and known stock. Output: intervention file, possible parts and points to check.
- ExceptionUnknown reference, missing safety instruction or incompatible data.
- RecoveryThe technician confirms the diagnosis and decides on the action; the system does not order or operate anything on its own.
MAINTENANCE
Flag the relevant anomalies.
Input: report, measurement, described photo and approved thresholds. Output: structured anomaly, proposed priority and a link to the relevant procedure.
- ExceptionOut-of-range measurement, incomplete source or safety risk passed on immediately.
- RecoveryThe manager validates the priority and can go back to the raw signal.
CUSTOMER SUPPORT
Prepare an answer with its sources.
Input: request, product, contract and approved knowledge base. Output: draft with sources and questions still to ask.
- ExceptionNo answer available, uncertain warranty, complaint or commercial commitment.
- RecoveryA team member reviews and sends; corrected answers feed the acceptance tests, not the model automatically.
SUPPLIER DOCUMENTS
Compare dissimilar offers.
Input: quotes, data sheets, terms and an internal grid. Output: comparable table, sourced cells and missing data.
- ExceptionInconsistent unit, unusual clause or undated version.
- RecoveryThe buyer checks the original documents and makes the decision.
LOGISTICS
Spot the cases that call for a decision.
Input: orders, capacity, announced lead times and transport constraints. Output: list of exceptions and explained scenarios.
- ExceptionIncompatible constraint, missing cost or customer commitment to change.
- RecoveryThe planner chooses; no order or shipment is triggered without the agreed authorization.
FIDUCIARY
Prepare a file for review.
Input: authorized documents, filing plan and checklist. Output: filed documents, missing items and discrepancies to examine.
- ExceptionInconsistent amount, illegible supporting document or situation requiring professional advice.
- RecoveryThe fiduciary firm reviews and decides; the system does not make accounting, tax or regulated decisions on its own.
QUALITY / INTERNAL COMPLIANCE
Link a requirement to its evidence.
Input: versioned procedure, requirements and evidence files. Output: requirements–documents matrix, citations and possible gaps.
- ExceptionOutdated source, contradiction or unauthorized evidence.
- RecoveryThe quality manager assesses the deviation and signs off the conclusion.
An example only becomes a project after verification
You need to observe the real flow, confirm the data that is accessible, choose the useful output and name the person who handles the exceptions. The first deliverable stays small enough to be tested and complete enough to show the process from start to finish.
Open sources of inspiration
These publications describe cases carried out by their authors or clients. They establish neither Saphan clients nor reproducible gains in Switzerland.
